Reviews – Get your customers talking about you
Are your customers happy with your services? Do they show it by leaving you reviews? Word of mouth is very important when it comes to recommendations. A potential customer is more likely to buy from a business that has reviews rather than from one that has none. Nearly 9 out of 10 customers are influenced by an online recommendation as much as a personal one. Customers are likely to spend 31% more on a business with “excellent” reviews and 92% of users will use a local business if it has at least a 4 stars rating on Google Maps. Did you know that a one star increase in rating leads to a 5%-9% increase in a business revenue, whereas a negative review can cost a business as high as 30 potential customers?
Studies say that people tend to leave reviews when they have a negative experience, rather than when they have a positive one. Our team can help you create review campaigns and receive those positive reviews from your customers, while avoiding the negative ones.